Shipping, Exchanges, and Return Policies

Shipping, Exchanges, Returns & Refunds

Free standard shipping on orders of $150 or more. Orders ship from our Raleigh or Greensboro, North Carolina stores. Eligible full-price online returns must be received by us within 10 days of delivery for a full refund. Sale items are final sale unless otherwise noted.

Shipping

• Free standard shipping on purchases of $150 or more.
• Orders under $150 incur a $12 flat-rate standard shipping fee.
• Orders are typically shipped within 1–2 business days of being placed.
• During weekends, holidays, or other extenuating circumstances, orders may take up to 3 business days to ship.
• Orders may ship from either our Raleigh or Greensboro, North Carolina locations depending on inventory availability.
• We ship using USPS or UPS based on destination and carrier efficiency.
• Tracking is provided when your order is confirmed.
• Expedited shipping may be available upon request, with additional carrier-based fees.
• If an item ordered is no longer available, you will be notified promptly and a full refund will be issued.

Exchanges

• We are unable to process direct exchanges or size swaps online.
• To change sizes or items, please return the original purchase and place a new order.
• Once the original item is received and inspected, the original purchase price minus applicable shipping costs will be refunded.

Online Returns

• Eligible full-price online returns must be received by us within 10 days of delivery for a full refund.
• Items must be new, unworn, and in original condition.
• Items received by us more than 10 days after delivery will not be accepted.
• Sale items are final sale unless otherwise noted.
• Use the prepaid return label included with your order, include the original packing slip, and drop off the package with the listed carrier.
• A return shipping fee may be deducted from the refund when using the prepaid return label.
• Eligible items may also be returned in person at either store location to avoid the return shipping fee.

In-Store Returns

• Eligible in-store purchases may be returned for a refund within 7 days of purchase.
• Eligible in-store purchases may be returned for store credit within 14 days of purchase.
• Online and in-store return windows are different; the time frame for the purchase channel applies.

Refunds

• Refunds are issued to the original form of payment once the item has been received and inspected.
• Refunds are available only for eligible full-price items.
• Once processed, refunds may take 3–5 business days to appear, depending on your bank or card issuer.

FAQ

Are sale items returnable?
Sale items are final sale unless otherwise noted.

How long do I have to return a full-price item?
Eligible full-price online returns must be received by us within 10 days of delivery for a full refund.

What is the in-store return window?
Eligible in-store purchases qualify for a refund within 7 days of purchase or store credit within 14 days of purchase. Online and in-store return windows differ.

How long do refunds take?
Refunds are processed after receipt and inspection and may take 3–5 business days to appear depending on your bank or card issuer.

Do you offer online exchanges?
We are unable to process direct exchanges online. Please return the original purchase and place a new order.

Questions

For questions regarding shipping, returns, or exchanges, please contact us.

Phone, Raleigh location: 919-821-1556
Email: Info@mainandtaylorshoes.shop